Insurance BPO Services

Today’s Insurance companies encounter many challenges, such as diminishing margins, increasingly strict compliance requirements, evolving customer requirements and the fluctuating economic environment and needs to be flexible. In such a situation, adopting Insurance BPO is the way out for your insurance business to develop a competitive advantage through optimized process efficiencies. SureTouchLeads is an expert IT-BPO service provider that can provide you the means to transform your business operations and ensure growth in tough times.

Our Insurance BPO support service for diverse insurance product carriers includes car / automobile insurance, health insurance, homeowner insurance and others.

SureTouchLeads to Focus on Growth

Operating Efficiencies: Outsourcing to SureTouchLeads will give you access to a team of well-trained, qualified professionals who will implement processes for your business. With rigorous training and skill upgradation, our personnel are able to keep pace with the demands of your project with ease. As a re

result, results are always consistent and delivered on time. With SureTouchLeads as your outsourcing partner, your insurance company can focus on key growth areas – such as identifying and entering fast growth markets, compliance, attracting investment by highlighting value creation and differentiation, and more.
• Scalable Processes: A dynamic insurance business could witness spikes in activity and demand, some predictable, others unforeseen. If your business has a surge in its activity, you can count on SureTouchLeads to keep pace with you at every step for your outsourced processes. We have the capability to ramp up resources, both in terms of manpower and technology, to cater to your changing requirement. Our 24×7 operations support any requirement for scalability as well.
• Collaboration and Customization: We recognize collaboration as the key to a successful outsourcing partnership. We develop the Service Level Agreement in close consultation with your team, after clearly understanding the business challenge and requirement. Rather than adopting a cookie-cutter approach, we tailor our services to match your requirement, so that results are aligned with business objectives.
• Improved Customer Satisfaction: Customer satisfaction in the insurance industry broadly depends on pricing, coverage and the availability of good customer service, among other factors. Outsourcing to SureTouchLeads will accelerate the speed of customer data and claim processing as well as enhance the quality of customer interactions with the company through the contact center. All of this will play a role in improving the level of customer satisfaction and loyalty in the long run.

• Technology Advantage: We have considerable expertise in the technology space and believe in investing in best-in-class solutions that provide efficient results for our clients. For your business, we will either identify the ideal solution in the market, or design one from scratch exactly suited for your specifications. Our IT infrastructure can be depended on for seamless continuity of the outsourced process.
• Data Security: You can trust SureTouchLeads to have stringent data security measures in place to protect all the information you share with us for the outsourced process. As an ISO 27001 certified company, we understand the value of data for your business and employ best practices to safeguard it.
• High-Quality Results: In keeping with our ISO 9001 certification, we follow quality management standards across all our services – be it in data processing, software development, call center or finance and accounting services. We also have a Quality Assurance (QA) team that verifies and validates all output before delivery. This ensures that the results that you receive at the end of the process are accurate and as per the requirement.
• Disaster Recovery and Business Continuity Planning: Outsourcing to SureTouchLeads will be a key decision for business continuity planning. We operate 24×7 and our delivery centers are located in safe zones. We closely monitor our IT infrastructure to negate the chance of any downtime that can affect the delivery of results to your business.
• Streamlined Vendor Management: We have an extensive range of business process outsourcing services, covering requirements in call center, data processing, software development, finance and accounting and digital marketing. You can depend on SureTouchLeads for all your business process outsourcing needs. This will minimize the stress and cost of multi-vendor management.
• Best Practice Approach: As an experienced IT-BPO service provider that has served clients across verticals and geographies, we have practical knowledge of how to deliver outsourcing services that are beneficial to a business. We follow best practices for process implementation. Metrics and Key Performance Indicators (KPIs) ensure that your insurance-related business processes move on track.
• Real-Time Reporting: Through regular reports and access to a dashboard, your team can monitor the outsourced project and the completion of targets and milestones. A project manager will be designated for your process, and you can stay in touch with him or her to offer feedback or for any change in the requirement.