INBOUND CUSTOMER SERVICE
Customer Service’ is a common term but inbound customer service is a platform used by most of the companies to provide high quality services to their customers on call. Gone are the days when customers used to visit service providers to address their issues. In the fast paced world, customers have very limited time to get their issues solved. In such case inbound customer service plays a major role. For inbound customer service, companies need lay advanced infrastructure, hire dedicated resources, train them, manage and retain. Instead of spending a fortune on hiring, training, managing and retaining, companies outsource inbound customer services to specialized and experienced agencies.
SureTouchLeads is an experienced and professional inbound customer service provider in India with more than a decade of experience in offering a wide range of business services. Apart from inbound customer service and call centre services, we also offer data entry, data conversion, data management and many more. Our objective is to offer a low cost model of business services to our client by which they can improve and enhance their business operations. We have dedicated teams for each project and state-of-art infrastructure to provide you the highest quality of service at the lowest cost model. Outsourcing your inbound customer service will offer you a cutting edge over your competitors.
Types of inbound customer service we offer
- Call Answering Services
- Directory Inquiry Services
- Insurance claims Services
Why outsource inbound customer services to SURETOUCHLEADS?
SureTouchLeads has more than a decade of experience in offering a wide range of business services including inbound customer services. We have team of dedicated and experienced professionals who create a positive image of your company. We ensure instant call answer, professional response, attention to detail and context specific answer. We follow rigorous QA process of all the calls recorded. We maintain highest level of accuracy in providing answers to our clients and ensure confidentiality of our client’s business information. We used advanced platform to connect national and international customers by which they receive the best voice quality without any interruption. If you are looking for reliable and trusted inbound customer service partner who can provide the highest quality of service at very cost effective rates then choose none other than SureTouchLeads.
- We use the latest technology, applications and software to enhance the quality of service.
- We plan and design the format in which the data has to be presented in electronic format
- We can provide the highest level of accuracy in IVR services
- We have highly experienced and well trained IVR service staff